Author: briandj
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Salesforce: Simplyhealth Accelerates Healthcare Accessibility with Salesforce AI
Leading U.K. health solutions provider Simplyhealth is using Salesforce Einstein, Service Cloud, and Sales Cloud to power productivity across its business through AI-powered customer experiences, enabling its services to become more accessible and easy to use. Why it’s important: More than two-thirds (61%) of service professionals believe generative AI technology will help them better serve their customers. Read More
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Salesforce: Unveiling Salesforce’s Blueprint for Sustainable AI: Where Responsibility Meets Innovation
Salesforce is guided by its core values of trust, customer success, innovation, equality, and sustainability. These values are reflected in its commitment to responsibly develop and deploy new technologies like generative AI on behalf of stakeholders — from shareholders to customers to the planetRead More
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Dynamics 365: Copilot for Sales and Copilot for Service are now generally available
Microsoft is dedicated to helping organizations transform the way people work using secure, enterprise-grade AI capabilities, no matter which business applications teams depend on. Starting today, you can seamlessly integrate role-specific Copilot capabilities into Microsoft 365 applications and popular customer relationship management (CRM) and contact center systems for sales and customer service professionals. Read…
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Dynamics 365: Revolutionizing Demand Planning: Unleashing Cutting-Edge Features in Supply Chain Management
In conclusion, the recent January release of Dynamics 365 Supply Chain Management Demand Planning has brought forth a wave of transformative features, including “Edit on Total Level,” “Filter in Transformation,” and “Comments,” redefining the landscape for planners with tools that enhance efficiency and collaboration. The incorporation of the System Administrator role, Role Level Access for…